Archive for August, 2008

The Phelps Phenomenon

Ever since I started this blog around 3 and a half months ago, I never had any expectations as to how the stats would play out. I never complained with the measly 12 hits or 9 hits I get most of the time. I was just happy unloading my issues, peeves, and joys to the world at large via wordpress.

All that changed starting August 16. That was the day I posted an article about Michael Phelps’ winning his 7th Gold Medal. That was also the first time I wondered out loud if the Baltimore Bullet deserves to be called the greatest athlete ever. I never thought any one would pay attention since you can run “Michael Phelps” on Google and get millions of hits about the man. If you’re a novice blogger like me, you’re lucky to be included on the first 10 pages of search results for “Michael Phelps.”

In short, I did not do anything special. I just posted something about the man and that’s it.

Imagine my surprise when the hits started coming. Comments trickled in as well but it was the sheer increase in hits that struck me most. Some professional bloggers get as much as 500,000 hits a day.Mine wasn’t even half as much but for a relative newbie who already gets a high out of 100+ hits for any given day, jumping from a mere 119 hits to 1,416 hits the next day felt like landing on the moon. The Next day it “soared” (humor me here, I’m just not used to things like this) to 1,903 hits. Two days later, my all time high record for the most number of hits in a day almost reached 2,000 as I notched 1,997 to breach the 5-digit total hits barrier.

my hits on a monthly and daily basis...plus the total
my hits on a monthly and daily basis…plus the total

hit-trending for august
hit-trending for august

I’m not earning a single cent from all this. It’s enough that people take a cursory glance and move on. just my lucky day, I guess. No biggie certainly but blogging history for me:)

And I owe it to the man they call “Gomer.”

Part 3 of the Globe Saga continues…

2 minutes ago I received the following message from Globe:

“Globe Advisory: We?ve (sic) successfully removed ur mobile # from paid subscription. For details and other concerns pls. call our Customer Service Hotline. Thank u.”

This message came around 48 hours after the last round of unreasonable deductions that had me filing a lengthy letter of complaint to the NTC.

I’ve gotten messages like this before but what do you know, the next day, the revolting text messages and load deductions were back with a vengeance! Their latest message, however, was worded differently so I won’t deny hoping that this nightmare has seen its last. Hmm, I’m beginning to suspect that something I’ve been ranting and thrashing about for weeks now is slowly turning out right.

I’m not sure if it’s this blog, the NTC complaint I’ve filed or my incessant calling that finally had them getting their acts together. In any case, if their text message is to be believed, I won’t be getting anymore unsolicited text messages and ring tones that reduce my load to zilch faster than I can say “wait!” As I’ve said before. That in itself will be a welcome scenario. Truly.

I just hope this series serves as a warning and a lesson to everyone.

And yes, I’m not so naive as to harbor no reservations about this whole issue, what with the permanence of the fix still in question. Nonetheless, I think Globe deserves a little “thanks” in advance. I hope you guys keep your word. You’re gonna make a lot of small people happy that way:)

Keeping my fingers crossed and my eyes on the crosshair.

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Clock’s a-ticking…

We’re down to our last day of training on this new account. With the change of program, comes a new title: MCS. I don’t really know what MCS means but I still like the sound of QSP better. Unlike most other call centers in the Philippines, our center’s resident nitpickers are called Quality Support Professionals. I’ve been a QSP here for almost a year now and with the latest turn of events, I’m not sure what type of animal I’ll be starting this September.

Let’s just say I’ve grown to love the job of a QSP. Nothing beats the thrill of snooping on calls and catching a blooper every now and then.

Even though our job makes us a hate magnet on the floor, I’m happy to say that I’m in good terms with a lot of my previous agents. If the latest QSP survey is to be believed, they are satisfied with the way I performed this thankless job. That’s more than enough reward for me, considering I gave a lot of them some failing marks. I must be doing something right then.

I’m not happy with the way things are going for my career but I’m  a professional. I’ve been close to quitting a lot of times but this is the best company I’ve worked for so far. If safety concerns don’t drive me nuts and my new job proves to be a lot better then perhaps I’ll stay here forever. Im turning 30 come September 1. This ain’t no time for haphazard decisions. Given a choice, I’d love to grow old with this company.

tick-tock-tick-tock…

PART 2 of GLOBE TELECOM: the thievery continues…

I went to the National Telecommunications Communication website recently to file a complaint after yet another disgusting round of load deductions from Globe. Here’s my complaint letter to wit:

“Here are my complaints about this thieving, unethical and inefficient company:

A) Globe, via 2346 and 2350, has been sending me notices for contests which automatically deduct 2.50 per text message. They do it at least once a day. I NEVER solicited these messages and yet they’re deducting it from my load WITHOUT my consent.

B) They are sending me multimedia ringtones which again I did NOT solicit. This deducts PhP 30.00 per ringtone from my load. They usually send 2 ringtones at a time so if I load 20 pesos (which before lasts for about a week), I will end up not only losing my load within a few hours (or minutes) of loading, I will also end up being debited on my next prepaid load. Their service has become practically unusable because of this vicious cycle which has been going on for about a month now. The more you load, the more text messages they’ll be sending to make sure you won’t have a single centavo left.

C) No amount of texting “STOP” will make them stop sending you these ringtones and paid ads. Imagine being deducted PhP 2.50 everytime you tell them to STOP debiting your load from service you NEVER requested in the first place. What’s worse, my phone DOESN’T support the mp3 formats they’re sending so they’re just wasting my hard earned money.

D) No amount of calls to their “HELP” line (what an irony!) would make them stop sending me those unwarranted, unwanted, unsolicited load-guzzling text messages. Their CSRs are polite but useless. They can’t do anything. They keep on telling us to call back if nothing happens. I’ve been doing that almost every other day for a month now, to no avail. 2346’s helpline which is 892-9999 doesn’t work as well. Everytime I tried to call this damned number it’s either busy or no one’s answering. So far 2346 has stopped sending me those messages as of today but 2350 took its place and it’s even worse. This time I did not receive any ringtones but my 48 peso load became 2 pesos after a flurry of text messages from 2350.

E) I tried disabling and deleting my internet and multimedia configuration from the phone hoping they would stop sending those ringtones. They STOPPED sending the ringtones but they DID NOT STOP billing me for it.

F) Their toll free helpline (211) which should be available on my phone, even when I’m out of load, has stopped working since August 19, 2008. I keep on getting a message that my “balance is not enough” to make the call. 211 is supposed to be FREE. Why are they doing this? Are they tired of the same old complaint? Why won’t they fix the issue instead of muzzling people or taking away their right to complain?

I’m a disgusted consumer. Their unfair trade practices smacks of wanton thievery and malicious intent. So far they are THE worst service I’ve ever had. At first I thought Globe was good since my 20 peso load can last me a week or two since I seldom text or call. That has since changed and my wasted hundreds, if not thousands of pesos is nothing compared to the aggravation I have to endure for feeling shortchanged and deceived by Globe Telecom.”

You can say I’m just overreacting but for someone who doesn’t earn much, the disillusionment this experience gave me is beyond words. I would’ve gladly switched but after bad experiences with Smart and Sun Cellular I have nowhere else to go. Besides, my pending job applications, online resumes and countless other legal whatchamacallits bear my Globe number so replacing it right then and there is out of the question. Which all the more explains why this “inconvenience” has magnified my disgust a hundredfold.

The relationship between businesses and their consumers is based on TRUST. Trust that you get fair service for a fair amount. That is one sacred thing that Globe has violated repeatedly. Let me make it clear that I’m not against Globe’s employees. I’m against their company’s unfair trade practices and anti-consumer gimmicks that virtually defraud consumers like me of thousands if not millions of pesos on a daily basis. 2346 and 2350 are two faces of a scam that they willfully perpetrate and they should stop this before every other consumer becomes a victim and ultimately lose their trust.

I’m not asking for the moon and the stars. I just want this scam stopped, period. I’m not even asking for a refund.

I hope to get a reply from NTC soon. I’ll keep you guys posted.

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Michael Phelps:the latest stage in Human Evolution

Evolution of Homo Aquaticus

Evolution of Homo Aquaticus

And so it came to pass.

I won’t be getting into too much detail here. We all know the numbers by now. It’s all over cable, radio, print media and the internet anyway. Besides, this is my second post in less than 24 hours on the man of the moment and perhaps, if I may hazard a guess, the 21st century.

My, my, to achieve so much at such a young age. People his age would normally be working 8 to 5, looking forward to weekend parties and staying out till the early morning hours, their careers just beginning to take shape and pick up speed. At 23, Phelps’ path is well defined and running at near-terminal velocity – light years ahead of the rest. At 23, The only Olympic record he has not broken is the career medal haul of Larissa Latynina whch stands at 18 – and he still has a good one or two Olympic games left in him.

Phelps is to sports what Albert Einstein is to Physics, Mozart is to classical music, or Genghis Khan is to warfare. He stands alone in his chosen field and it’s hard to imagine someone coming along who can surpass his superhuman achievements in Beijing. He may not be a good chess player but in swimming he almost wins at will. He may not be gifted intellectually but he stands at the frontier of what man can achieve physically.

Wikipedia states that Phelps’ unusual physique gives him a distinct swimming advantage: elongated torso and relatively short legs that minimize drag, wide wing span and big, size 14 feet that maximize thrust under water plus double-jointed ankles that can bend further than a ballet dance’s pointe, allowing for superior “whipping” through the water.

If a branch of mankind should one day evolve to live in the world’s waters, I’m pretty sure Michael Phelps’ genes would be the evolutionary “missing link” in the fossil record. He might as well represent an entirely new species (hmmm, Homo Aquaticus?). See, his physical features are so adapted to efficient water propulsion that all you need to do is add gills and he’ll leave Aquaman huffing and puffing behind.

Evidently he put his physique to good albeit record-breaking use. Winning more Golds than everyone else is definitely a testament to one’s prowess but it’s nothing compared to breaking a World Record. See, you can win as many gold medals as you can and not break a single record. Usain Bolt could’ve ran the century at a sub-record speed of 9.88 and still go home with the gold (it’s good he clocked in at a record 9.69 though – sweet). Breaking a record in the process of beating your rivals is like dunking the basketball when you can just shoot from the perimeter, or masseing the 9-ball when you can just shoot it straight  to the corner pocket. It adds a special oomph to the victory.

I mean, when you’ve beaten everybody else and you’ve ended up besting your own record, you’re not just redefining yourself and pushing your limits. You’re pushing the limits of what the human race can achieve. It’s not about color, creed or nationality anymore. It’s about going where no man has ever gone before. By smashing the 7 world swimming records in a span of 7 days, Phelps shows that we haven’t reached our water speed limit yet, and that it’s possible to break them in such a dominating manner.

Still at 23, Phelps is young and can get even faster if he continues the strict, almost monastic discipline and  training regimen that gave him Olympic immortality for ages to come. After what he had just done, I can’t blame him if he takes a month off from the pool, although that would be close to unimaginable.

I know that today is a great day to be an American but today is also a great day to be alive and watching the games unfold because of Michael Phelps. I’m not American but I’m really proud of this guy and his overpowering performance. What’s next for the Baltimore Bullet? Perhaps the 400 medley in under 4 minutes?

Impossible? We all heard that before.:)

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This work by percival biadora is licensed under a Creative Commons Attribution 3.0 Philippines License.

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